Do I need to wear a mask in the office if I’m not meeting anyone?

A No, but you can apply for a new passport online at the Immigration and Checkpoints Authority’s (ICA) website.
While the ICA Building has resumed limited counter services that cannot be done or completed online, such as collection of passports and identity cards (ICs), this will be by appointment only.
You can book an appointment via ICA’s e-Appointment Service here or via the eAPPT@ICA mobile application.
For services that are not available on the e-Appointment Service, you can book an appointment here.
There is no need to rush to the ICA Building to collect your passport or IC as the deadline for collection has been extended to Sept 30.
A one-time delivery of your IC or passport will be arranged by ICA for free, if you applied between Jan 1 and May 31 for an IC under the mandatory/optional IC re-registration or a new passport to replace an expiring passport after receiving ICA’s notification letter.
ICA will contact you to provide more details of this service from mid-June to end-July. If you need your document urgently, you can collect it by making an appointment via ICA’s e-Appointment Service.
Applicants for Singapore citizenship, permanent residence and long-term visit passes who were unable to complete their formalities during the circuit breaker period will have more time to do so, as the validity of their in-principle approval has been extended to June 30.

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